FAQs

How do I place an order?

Here’s how to place an order:

Select your preferred size, color, and personalization options if available.
Click “Add to Cart”.
Click the cart icon in the upper right corner of your screen to proceed to checkout.
Enter your contact, shipping, and payment information to complete your purchase.
You’ll receive a confirmation email after placing your order.

We’ll then process and ship your order as soon as possible. Need help? Our support team is always here to guide you.

How long does order processing take?

Most orders are processed and prepared within 1–3 business days after your order is placed. Because many of our products are made to order, processing time is needed before shipment.

How long does shipping take?

Estimated U.S. shipping time is usually 2–5 business days after processing. Total estimated delivery time is usually 3–8 business days, including processing and shipping.

Delivery times may vary depending on carrier delays, holidays, weather conditions, address accuracy, and other factors outside our control.

How can I track my order?

Visit our Order Tracking page and enter the tracking number sent to your email once your order has shipped.

Please note: It may take some time for tracking updates to appear after shipment. This is normal — your order is on its way.

What if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery timeframe, please contact us at support@goradyl.com. Please include your order number and the email address used at checkout so we can help you check the shipment status.

Will I be charged customs or import fees?

Customs duties, import taxes, and related fees are determined by your country’s regulations and are beyond our control. Customers are responsible for any fees imposed by their local customs office.

How much will customs or import fees cost?

We can’t estimate customs fees because they vary by country, item type, order value, and local regulations. Please check with your local customs office for more details before placing an order.

Can I submit my own design?

Yes. If you have a custom design you would like to use, please contact us and send your artwork. Our team will review it and guide you through the next steps.

Please make sure you own the rights to the artwork or have permission to use it before submitting any custom design.

Where are your products made and shipped from?

Most of our products are made to order through trusted production partners. Depending on the product type, availability, design type, or production efficiency, certain items may be produced and shipped from different facilities.

We aim to maintain the same standards for quality, care, and customer satisfaction for every order.

What should I do if my item arrives damaged, defective, or incorrect?

Please contact us at support@goradyl.com within 14 days of delivery. Include your order number, a short description of the issue, and clear photos of the damaged, defective, or incorrect item.

Can I return or exchange a personalized item?

Because personalized and made-to-order products are created specifically for each customer, we may not accept returns or exchanges for customer errors such as ordering the wrong size, color, design, personalization, or entering an incorrect shipping address.

However, if your item arrives damaged, defective, misprinted, or incorrect due to our error, please contact us and we will review your request.

How can I contact Goradyl?

If you need help, please contact our support team:

Email Support:
support@goradyl.com

Business Email:
goradyle@gmail.com

Phone US:
+1 857-416-1788

Phone VN:
+84 838 228 393

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

We usually respond within 24–48 business hours.