Refunds & Returns

Return Eligibility

At Goradyl, most of our products are made to order, including personalized apparel and custom gifts. Because each item is created specifically for your order, we only accept returns or replacements for items that arrive damaged, defective, misprinted, or incorrect.

Return or replacement requests must be submitted within 14 days of delivery.

To qualify for a return or replacement, please make sure the item is:

Unworn and unwashed
Free from pet hair, odors, stains, or damage caused after delivery
In its original condition and packaging when possible
Reported with clear photos showing the issue

Please note that return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, misprinted, or incorrect.

How to Request a Return or Replacement

To start a return or replacement request, please email us at support@goradyl.com with the following information:

Your order number
The email address used at checkout
A short description of the issue
Clear photos of the damaged, defective, misprinted, or incorrect item

Our support team will review your request and guide you through the next steps.

Return Address:
8652 Coach Rd
Tallahassee, FL 32309, US

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned unless they arrive damaged, defective, misprinted, or incorrect:

Personalized or custom-made products
Items with custom names, dates, years, or phrases
Seasonal or holiday-themed products
Sale or discounted items
Items purchased with a special promotion or clearance discount
Items damaged due to customer handling, washing, or misuse
Items ordered in the wrong size, color, or style by the customer

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, misprinted, or incorrect item, please contact us within 14 days of delivery.

Once your claim is reviewed and approved, we may offer one of the following solutions:

A replacement item
Store credit
A refund, when applicable

We may request photos or additional details to verify the issue before approving a replacement, refund, or store credit.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellations

Because our products are made to order, orders are processed as quickly as possible after purchase.

If you need to cancel or change your order, please contact us immediately at support@goradyl.com.

We cannot guarantee cancellations or changes once your order has entered production. Please double-check all product details, size, color, shipping address, and personalization before completing your purchase.

Wrong Size, Color, or Custom Details

We are unable to accept returns or exchanges if the customer selected the wrong size, color, product type, or entered incorrect custom information.

Personalized details are printed exactly as provided at checkout, so please review all names, years, dates, spelling, and capitalization carefully before placing your order.

Lost Packages

If your package appears to be lost in transit, please contact the shipping carrier first using your tracking number.

If you still need help, contact us at support@goradyl.com and we will do our best to assist you.

Goradyl is not responsible for packages marked as “Delivered” by the shipping carrier. Please make sure your shipping address is correct and secure before placing your order.

Contact Us

If you have any questions about refunds, returns, replacements, or order issues, please contact us:

Email Support:
support@goradyl.com

Business Email:
goradyle@gmail.com

Phone US:
+1 857-416-1788

Phone VN:
+84 838 228 393

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST