Terms & Conditions

Welcome to Goradyl. By accessing our website, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully before using our site.

1. Acceptance of Terms

By using goradyl.com, you agree to comply with these Terms & Conditions and all applicable laws. If you do not agree with these terms, please do not use our website.

2. Company Information

Legal Business Name:
CONG TY TNHH GORADYL

English Name:
GORADYL COMPANY LIMITED

Registered Business Address:
K37/17 Nguyen Phuoc Chu, Hai Van, Da Nang 55000, Viet Nam

Email Support:
support@goradyl.com

Business Email:
goradyle@gmail.com

Phone US:
+1 857-416-1788

Phone VN:
+84 838 228 393

3. Use of Website

You agree to use our website only for lawful purposes. You may not use our website for illegal, fraudulent, abusive, harmful, or unauthorized activities.

You agree not to interfere with the security, operation, or functionality of our website.

4. Account Responsibility

If you create an account on our website, you are responsible for keeping your account information and password confidential.

You are responsible for all activity under your account. If you believe your account has been accessed without permission, please contact us immediately.

5. Product Information

We do our best to display product details, colors, sizes, images, descriptions, and prices accurately. However, colors may vary slightly depending on your screen settings or device display.

Product availability, pricing, and descriptions may be changed or updated at any time without prior notice.

6. Personalized and Made-to-Order Products

Many Goradyl products are made to order and may include personalized details such as names, years, dates, phrases, or custom text.

Please review all personalization details carefully before placing your order. We print custom details exactly as submitted by the customer.

Goradyl is not responsible for customer errors, including incorrect spelling, wrong names, wrong dates, wrong sizes, wrong colors, or incorrect shipping information.

7. Billing Terms & Payment

Payment is required at the time of purchase. You agree to provide accurate and complete billing and payment information.

We may accept major credit cards, debit cards, PayPal, or other payment methods available at checkout.

All prices are listed in USD unless otherwise stated. Taxes, shipping fees, and other applicable charges will be shown before you complete your order.

8. Order Confirmation

After placing an order, you should receive an order confirmation email. Please review your order details carefully.

If you notice an error, contact us as soon as possible at support@goradyl.com.

9. Order Changes and Cancellations

Because most products are made to order, orders may enter production shortly after purchase.

If you need to change or cancel your order, please contact us immediately. We cannot guarantee changes or cancellations once your order has entered production.

10. Shipping

Most orders are processed within 1–3 business days. Estimated U.S. shipping time is usually 2–5 business days after processing.

Shipping times may vary depending on production time, destination, shipping carrier, holidays, weather, or other factors outside our control.

Once your order ships, tracking information will be sent to the email address used at checkout.

For more details, please review our Shipping Policy.

11. Returns, Refunds, and Replacements

Because many of our products are personalized or made to order, returns and exchanges may be limited.

We may offer a replacement, store credit, or refund when an item arrives damaged, defective, misprinted, or incorrect.

For full details, please review our Refunds & Returns Policy.

12. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

Goradyl is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.

13. Lost or Delayed Packages

Once an order is handed over to the shipping carrier, delivery is managed by the carrier.

Goradyl is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, or events outside our control.

If your package is marked as “Delivered” but you have not received it, please contact the shipping carrier first for assistance.

14. Intellectual Property

All content on goradyl.com, including text, product images, graphics, designs, logos, videos, and website content, is owned by or licensed to Goradyl and is protected by copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or use our content without written permission from Goradyl.

15. User-Submitted Content and Custom Designs

If you submit custom text, artwork, images, or design ideas, you confirm that you have the right to use them and that they do not violate any copyright, trademark, privacy, publicity, or other rights of another party.

We reserve the right to refuse custom requests that include offensive, illegal, harmful, infringing, hateful, or inappropriate content.

16. DMCA Policy

Goradyl respects intellectual property rights and responds to valid copyright infringement notices.

If you believe content on our website infringes your copyright, please contact us at support@goradyl.com with the following information:

Identification of the copyrighted work you believe has been infringed
Identification or location of the allegedly infringing content
Your name, address, phone number, and email address
A statement that you believe in good faith that the use is not authorized
A statement that the information in your notice is accurate
Your physical or electronic signature

Upon receiving a valid notice, we may remove or disable access to the allegedly infringing content.

17. Limitation of Liability

To the fullest extent permitted by law, Goradyl shall not be liable for indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.

Our liability is limited to the amount paid for the product or service related to the claim.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date if applicable.

Your continued use of our website after updates means you accept the revised terms.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us: