Shipping Policy

At Goradyl, each item is made to order with care. Please review our shipping policy below before placing your order.

Processing Time

Most orders are processed and prepared within 1–3 business days, excluding weekends and holidays.

Please note that processing time is separate from shipping time. Since many of our products are made to order, personalized items, large orders, or orders placed during peak seasons may require additional processing time.

Shipping Time

Estimated shipping time after processing:

Domestic Orders within the United States: 2–5 business days after processing
International Orders: Delivery times vary by destination and may be longer due to customs, carrier delays, or local postal services

Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other factors outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking details to update after the carrier receives your package.

You can also visit our Order Tracking page to check your shipment status.

Incorrect Shipping Address

Goradyl is not responsible for orders shipped to an incorrect or incomplete address provided by the customer at checkout.

Please double-check your shipping details, including your full name, street address, apartment or unit number, city, state, ZIP code, and phone number before completing your purchase.

If your order is returned due to an incorrect or incomplete address, please contact us at support@goradyl.com. Additional shipping fees may apply to resend the package.

Shipping fees are non-refundable for incorrect address errors.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is delayed, please check the tracking information first. Carrier delays can happen during holidays, bad weather, peak seasons, or unexpected service disruptions.

If your package is marked as “Delivered” but you have not received it, please:

Check around your mailbox, porch, front desk, or delivery area
Ask neighbors or household members
Contact your local shipping carrier for delivery confirmation
Contact us if you still need help

Goradyl is not responsible for packages marked as “Delivered” by the carrier, but we will do our best to assist you.

International Orders

International shipments may experience customs delays depending on the destination country.

Goradyl is not responsible for customs fees, import duties, taxes, or other charges required by your country. These fees are determined by local customs authorities and are the customer’s responsibility.

Please check with your local customs office before placing an order if you have questions about possible import fees.

Made-to-Order Products

Most Goradyl products are made to order. This means your item is created after your purchase is placed.

Made-to-order production helps reduce waste and allows us to offer personalized designs, custom names, years, phrases, and special gift details.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact our support team:

Email Support:
support@goradyl.com

Business Email:
goradyle@gmail.com

Phone US:
+1 857-416-1788

Phone VN:
+84 838 228 393

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST